FAQ
Backflow devices are installed on properties to prevent inadvertently contaminating the public water supply. They prevent water from flowing backwards from the property into the public supply should a loss in pressure occur.
Devices are required to be tested and certified yearly to ensure they are performing as intended. Rubber gaskets and seals go bad over time and need to be replaced. Often times, the valves themselves can accumulate buildup that can cause leaks, failures, and water waste.
Depending on the age, brand, model, and location of your device, prices start at $75 per test. Larger and/or older devices can sometimes be more expensive. Some municipal water departments require devices be tagged when tested which incurs additional charges. We’ll always give you the test price upfront so there are no surprises!
If your backflow device fails, many times we can open it up and clean it right there on the spot, free of charge. However, if it still fails and needs repairs, we’ll call you to give you your options. Usually, devices fail because of old worn out rubber gaskets which are relatively inexpensive to replace. On rare occasions (usually older devices or ones that aren’t maintained properly) we’ll need to completely rebuild one or more of the valves. This can run anywhere from $100-$500, depending on the device. New device installs can cost several hundreds of dollars not including labor costs.
The best thing you can do would be to protect your device from damage and the elements. Many property owners choose to install insulating bags over their backflow devices to help keep the pipes from freezing in cold weather as well as provide some protection from the elements. They are usually green to blend in with your landscaping. Another, more secure option would be to install a lockable metal cage over your device. These are a good idea to prevent anyone from tampering with your water/device as well as provide more structural protection.
Yes! Your water company can shut off your water and install a lock if your device isn’t tested in a timely manner. This is why it’s smart to set up recurring testing. We’ll keep your device’s due date on file and make sure it’s tested on time every year!
This can vary depending on the property in question. Sometimes your water purveyor will require a backflow device be installed on properties with multiple sources of water (like a well) or irrigation systems. Many new housing developments are required to have fire suppression sprinkler systems installed as well as backflow devices on every house.
If the backflow device supplies your domestic water (water to your house) or a fire suppression sprinkler system, you’ll want to call a technician immediately to assess the leak and get it fixed. If the device is supplying water to an irrigation system, it’s likely safe to shut off the valve and schedule a repair ASAP.
